Future business growth lies in professional and personalized service. Customers are ready to pay more to receive a higher standard of service. Applying high-end technology to field service management operations helps to increase customer satisfaction. What is FSM software and how can it help your business? Check it out!
Field service management software – what is it?
Field service management (FSM) is the structure used for managing a company’s field resources at service-providing companies. Field service management involves deploying workers to the customer’s location in order to perform an in-person service, e.g. installation, maintenance, or repairment of the equipment, or system.
Field service is nowadays the only point of direct contact with the company’s representative, so the customer’s positive impression may be critical to the customer’s retention and loyalty to the company. That is why good coordination of field service practitioners’ work is a main concern of project management. Field service software can help with all the field service operations, such as:
- field service scheduling
- field service dispatch management
- work order management
- inventory management
- field service contract management.
FSM software solutions – customer satisfaction and other benefits
Field service management software can benefit service delivery through cutting-edge solutions such as AI, or machine learning. What are the main advantages of applying FSM software to your company’s business processes?
Improving efficiency
Field service optimization integrates and harmonizes the operational processes, which can be beneficial both for workers and customers. A structured and understandable workflow empowers the technicians, who receive the service requests and customer data faster and can do the work more efficiently. The customers receive the highest standard of service which boost customer satisfaction.
Reduced expenses
An effective field service management service can reduce the business costs of the organization. By maximizing the time and human resources, the company may lower its overhead expenses of the company. An FSM system enables more efficient communication, scheduling, and inventory management.
Reduced environmental impact
Field service management (FSM software) can not only be beneficial for employees and customers, but also for the environment. Better planning, shorter routes, and minimal return trips may lower the service-related carbon footprint.
How to choose the best field service solution?
There are many field service companies that offer field service management software. In order to choose the best software vendors for your business, you need to identify the team’s responsibilities, needs, and preferences, and then look for a field service management solution that responds to all of them. What should you take into consideration when checking the offer of different field service management companies?
Easy implementation
When searching for field service management solutions, look at your current technology and choose the technology that fits into your team’s current workflow. The top field service software needs to be easy to integrate with your current CRM, billing software, service & delivery tracking APIs, and so on.
Scalability
The FSM system should be able to adapt to the changing workload in your organization. As your business grows, your needs change, and the chosen solution needs to provide an easy way to add new capabilities.
Mobile first
Most business software needs to be compatible with mobile devices. The FSM solutions mobile apps should be easy to use and give real-time data. Mobile access can maximize the potential of field agents.
If you are looking for the best FSM software, familiarize yourself with Comarch’s FSM systems.
