A positive feedback from a customer about your services is directly proportional to your business growth. A satisfied customer not only brings more success to your business but also helps you in completing your sales target. What’s more, their honest reviews and testimonials reduces your marketing cost and increases your reach magnificently.
This implies greatly if you are a professional and work independently. Here we share ways in which you can enhance your customer relationship if you are an independent professional like an electrician or a plumber:
1. Be Loyal to your Customers
You can organize some loyalty programs; send multiple messages to your customers, specially personalized for different seasons. You can also customize the messages for taking follow-ups from your customers.
For instance, you can send Happy Diwali greetings and other similar messages for showcasing your customers about your business values and how much importance you give to your customers. You can also provide some discount and organize sales on which you can offer items on special prices for the members who participate in loyalty programs.
2. Every Customer Is Special
You should treat every customer as a valued customer. Make sure you personally respond to their queries, appeal quotes, and do not forget to take their feedback. If a customer has already had a bad experience with the same product before approaching you or he/she wants additional information, then personalization can be very beneficial for you. This is what electricians abroad are doing. Well, because any personalized response directly caters the concerns of the customers. This also lets you establish a level of trust with your customers. Electrician in Singapore have a special way to connect with their customers. They not only give them maintenance tips but also check for faults that are outside their routine checkups.
3. Know the Prior level of Satisfaction
There would be good number of customers who are unhappy about your services and will never return to the company. Some customers don’t even display their dissatisfaction from the front; hence; you should find a suitable way of measuring it.
You can make use of online surveys, opinion polls, and social media websites to make it convenient for you to measure the satisfaction levels of your customers. You should keep your online surveys and questionnaires very short and precise so that customers feel more encouraged to respond. You can also make use of various kinds of metrics such as transactional feedbacks, KPIs, etc. for more insights into the satisfaction levels of customers.
4. Feedback is crucial
You should adopt a proactive way of collecting feedback from your customers through means of emails, text messages, comment cards and various other channels. In case any customer gives negative feedback to your service, make sure you not only solve the issue but upgrade your facilities so that the same mistake doesn’t repeat.
Also, keep a proper track record of the things customers say or mention about you and your services on social media, websites, and forums. Once you start monitoring the feedbacks of the customers, you can immediately respond to the customers’ queries. This way, there is an increased likelihood that you can resolve the situation in a better way. Your efforts will be visible to your customer, and it is more likely that they will stay.
These are some of the best ways that can help you to improve the satisfaction levels of your customers. As an electrician, make sure that you display your knowledge confidently to gain the strength and trust of your customer. You can also give them a guarantee or a warranty of your work/services so that they know you are not only responsible but also reliable.